Shipping & Returns for Focus Fuel Powder

At Focus Fuel Powder, we prioritize delivering our products promptly and efficiently to our customers. We are committed to providing reliable shipping services to ensure your satisfaction.

Shipping Policy

Processing Time:

• Orders are processed within 1-2 business days. Please note that this timeframe excludes weekends and holidays.

Shipping Methods and Delivery Times:

• We offer shipping via USPS for most orders.
• Choosing UPS Ground is available for customers who prefer a potentially more reliable service in certain areas. Please be aware that UPS does not count weekends in their transit times. For example, if you place an order on a Wednesday and it ships on Thursday with a 3-day transit time, you can expect your delivery on Monday or Tuesday.

Shipping Rates:

• Shipping fees are calculated at checkout based on the weight of your order and the selected shipping method.

International Shipping:

• We offer international shipping to select countries. Please be mindful that customers are responsible for any additional fees, taxes, or duties that may be incurred at customs.

Tracking Your Order:

• Once your order has been shipped, we will send you an email with tracking information so you can monitor its progress.

Lost or Damaged Packages:

• If your package is lost in transit, please contact us immediately at support@getfocusfuel.com, and we will do our best to resolve the issue.
• If your product arrives damaged, please email us with photos of the damage, and we will arrange for a replacement.

Return Policy

At Focus Fuel Powder, your satisfaction is our top priority. We strive to deliver a high-quality product that meets your expectations. However, if you need to return a product, we are here to assist you.

Return Eligibility:

• To be eligible for a return, you must initiate the process within 7 days of receiving your product.
• The product must be unopened, unused, and in the same condition that you received it, including the original packaging.

How to Initiate a Return:

• Email us at support@getfocusfuel.com with your order number and the reason for your return.
• Our customer service team will respond with further instructions on how to proceed.

Refunds:

• Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment.
• Please allow 5-7 business days for the refund to reflect in your account, depending on your bank.

Exchanges:

• We replace items only if they are defective or damaged.
• If you need to exchange a product for the same item, please contact us at support@getfocusfuel.com.

Shipping Costs for Returns:

• Customers are responsible for paying their own shipping costs when returning an item.
• Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Questions or Concerns:

• If you have any questions about your order, our shipping policy, or need assistance, please reach out to us at support@getfocusfuel.com.
• We value your business and are committed to providing exceptional customer service.

Thank you for choosing Focus Fuel Powder. We appreciate your trust in our products and look forward to serving you.